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ABOUT CENTRE

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Shaun Bannon

Brand Director

Malcolm Young

BMW Sales Manager

Sam Pitchford

BMW Group Used Car Manager

Patrick Myrie

BMW Service Manager

Paul Hood

BMW Corporate Manager

Sarah Hickman

Corporate Administrator

David Banfield

Group Parts Manager

Steven Thompson

BMW Transaction Manager

Stella Bridger

BMW Transaction Manager

Daniel Wales

BMW Sales Specialist

Mike Harkin

BMW Sales Specialist

Kane Tickner

BMW Sales Specialist

Michael Morris

BMW Sales Specialist

Tim Tansley

BMW Sales Specialist

Gary Kenward

BMW Sales Specialist

Claire Wales

BMW Sales Specialist

Shah Chowdhury

BMW Sales Specialist

Oliver Herbert

BMW Sales Specialist

Gavin Attwood

Used Car Progress Checker

Karen Recht

BMW Customer Host

Alison Biffin

BMW Customer Host

Joanne Johnson

BMW Customer Host

Dominique Powis

BMW Customer Host

Felicity Banfield

Contact Centre Manager

William Taylor

Contact Centre Operator

Raymond Wan

Contact Centre Operator

Katie King

Contact Centre Operator

Danny Ashley

Contact Centre Operator

Arthur Hughes

Contact Centre Operator

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly helpful service by all I spoke with. Spotless car after service. Advice on actions to be taken - 2 tyres already replaced.

Service

never had a bad experience at either branch since 1999

Service

Delivery and collection service and valet.

Service

Always very efficient and helpful

Service

As previously stated the Ashford team are exceptional.

Service

Vehicle was ready as agreed and fully cleaned etc. Service provided a full video report and, even though it is a Lease vehicle, the information is useful to have to be able to plan service/tyre wear ahead.

Service

As per above.

Service

There is always enough staff there to deal with any questions you may have

Service

The staff are brilliant. Professional and kind. Very good

Service

Your customer service team are brilliant

Service

All done on time and to highest quality.

Service

Service was good, but two new tyres needed.

Service

Very helpful and knowledgeable staff.Lovely clean showroom and waiting area.

Service

I dont think of car service as a special event

Service

The service was under the 5 year service pack but I also had a slight problem with the service indicator computer.. i agreed to pay if it took a long time however when collecting the car I was told it was sorted without charge.. First class service

Service

nice environment, nice people, good wifi to enable me to work while I wait

Service

The personnel I dealt with were very friendly and helpful. Also, the MOT was carried out expeditiously.

Service

I arrived on time and dealt with promptly and the car was cleaned and looke good at the finish

Service

They spent a lot of time going features that I was not familiar with and invited me to return if I had further questions

Service

I was well looked after following initial dissatisfaction.

Service

Did take longer than expected as wrong parts arrived but staff very informative and pleasant

Service

see above

Service

See previous answer

Service

Sales man near the coffee area could see I was on the phone with my child's school and he brought over 5 people (who were his friends by the look of things), sat directly next to me and starting laughing very loud.

Service

Our car was collected from our home and delivered back to us at the times advised when booking the car in for a service which meant we were able to easily plan our day around those times.

Service

Staff are always pleasant and accommodating

Service

The car was returned 2 hrs late from a service. Service team did keep me informed and apologised. I was encouraged to have a petrol treatment which I agreed to but assume was not done as it was not on the invoice.

Service

The car was collected and delivered back and the standard of work was excellent. However the car was returned a day later than advised and the courtesy car was manual transmission - OK with me but nobody checked first if I was licensed to drive one.

Service

I like detailing

Service

I am a qualified motor vehicle technician and keep and analyse my paperwork following services. At my recent service my car had a red warning for leaking diff output seals. This was not mentioned at previous visits I have examined car hardly a leak

Service

Always happy and helpful. Was served quickly so I could get on my way sooner.

Service

Car problem was sorted out quickly. Very happy with the service

Service

Fast turnaround. Listened to what the customer has to say and deal with it as efficiently as possible.

Service

From the courtesy call the day before to the service on the day, I was impressed with the whole experience

Service

The work I asked for was done efficiently.

Service

the car was in your premises for nearly three days, it should have been no more than half a day. I feel that the work was given a low priority.

Service

Not all reported faults were dealt with and the standard of car cleaning wasn't great

Service

Would have been a 5 star if a little more effort had gone into cleaning the car, interior was barely touched looked like they had just hoovered the mats was expecting better

Service

Service and MoT successful in one attempt is the cause for v satisfied

Service

Only phoned at 6pm to say car was ready and that you closed at 6.30pm. I live about 30 mins away so everything had to be rushed.

Service

Initially the service was extremely poor. After 3 weeks of having my car with zero results the case was progressed on to Patrick to deal with. The service I then received was dramatically improved but with some further issues

Service

Prompt, courteous. Friendly.

Service

Service was good, I was kept informed and the car was conveniently dropped off at my home at the end.

Service

Completed as promised. Courtesy car.

Service

All I asked for was done

Service

Because the personal service we received was really great.

Sales

Same reply.

Sales

I went back to Tim Tansley from whom I'd bought my previous BMW, and bought the next one from him. He is very helpful and a pleasure to deal with, giving us plenty of time to explain the various features on the car.

Sales

Friendly and welcoming atmosphere. We did not feel pressurised into making a purchase. The staff were helpful and we were kept well informed throughout the whole process.

Sales

As above

Sales

Shah was very good. Attentive and helpful

Sales

Met my expectations

Sales

Very helpful staff

Sales

Kane could not have been more helpful in assisting in return of old leased car, advising on choice of new car and explaining all facilities

Sales

Everything went very smoothly

Sales

Fantastic service all round.

Sales

Friendly and knowledgeable and goes beyond customer expectations. Due to travel issues Kane organised earlier delivery and got the car delivered- not driven.

Sales

For the reasons given in the previous section.

Sales

The whole process was seamless from start to finnish.

Sales

Outstanding. Only downside was the registering of the car. Not having the number plate until 2 days before collection made getting quotes online very difficult.

Sales

Excellent

Sales

Dealt with quickly, on my first visit I was asked if I needed any help before I had even got in the door, a different experience from some other makes!

Sales

The salesman Dan knew the answers to all my questions showed me the functions on my new car and even put a new BMW golf umbrella in the boot for me. Which I thought was a lovely touch.

Sales

Mike Harkin was the sales rep and was fantastic from initial call to collection of my new car

Sales

The Sales Manager, Mike was knowledgeable, patient, friendly and communicated throughout the process. BMW Broad Oak staff are all knowledgeable and welcoming.

Sales

Sales man "Mike Karkin" was excellent .

Sales

The building is new and feels very fresh, clean and modern

Sales

I felt valued as a customer