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ABOUT CENTRE

Find out more about what we do and our team.

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Shaun Bannon

Brand Director

Malcolm Young

BMW Sales Manager

Sam Pitchford

BMW Group Used Car Manager

Patrick Myrie

BMW Service Manager

Paul Hood

BMW Corporate Manager

Sarah Hickman

Corporate Administrator

David Banfield

Group Parts Manager

Steven Thompson

BMW Transaction Manager

Daniel Wales

BMW Sales Specialist

Mike Harkin

BMW Sales Specialist

Kane Tickner

BMW Sales Specialist

Michael Morris

BMW Sales Specialist

Tim Tansley

BMW Sales Specialist

Gary Kenward

BMW Sales Specialist

Claire Powell

BMW Sales Specialist

Shah Chowdhury

BMW Sales Specialist

Gavin Attwood

Used Car Progress Checker

Sarah Macey

BMW Service Administrator

Christopher Maskell

BMW Service Administrator

Michael Alsop

BMW Service Advisor

Kaylee Spooner

BMW Sales Administrator

Karen Recht

BMW Customer Host

Debra Howes

BMW Customer Host

Alison Biffin

BMW Customer Host

Joanne Johnson

BMW Customer Host

Mark Diboll

BMW Service Technician

Tim Gray

BMW Service Technician

Matt Read

BMW Service Technician

Hassan Chaoui

BMW Service Technician

Kieron O'Toole

BMW Service Technician

Oliver Attwell

BMW Service Technician

Richard Johnson

BMW Service Technician

Felicity Banfield

Contact Centre Manager

William Taylor

Contact Centre Operator

Raymond Wan

Contact Centre Operator

Katie King

Contact Centre Operator

Danny Ashley

Contact Centre Operator

Arthur Hughes

Contact Centre Operator

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Always happy and helpful. Was served quickly so I could get on my way sooner.

Service

I am a qualified motor vehicle technician and keep and analyse my paperwork following services. At my recent service my car had a red warning for leaking diff output seals. This was not mentioned at previous visits I have examined car hardly a leak

Service

Fast turnaround. Listened to what the customer has to say and deal with it as efficiently as possible.

Service

Car problem was sorted out quickly. Very happy with the service

Service

From the courtesy call the day before to the service on the day, I was impressed with the whole experience

Service

the car was in your premises for nearly three days, it should have been no more than half a day. I feel that the work was given a low priority.

Service

The work I asked for was done efficiently.

Service

Not all reported faults were dealt with and the standard of car cleaning wasn't great

Service

Would have been a 5 star if a little more effort had gone into cleaning the car, interior was barely touched looked like they had just hoovered the mats was expecting better

Service

Service and MoT successful in one attempt is the cause for v satisfied

Service

Only phoned at 6pm to say car was ready and that you closed at 6.30pm. I live about 30 mins away so everything had to be rushed.

Service

Initially the service was extremely poor. After 3 weeks of having my car with zero results the case was progressed on to Patrick to deal with. The service I then received was dramatically improved but with some further issues

Service

Prompt, courteous. Friendly.

Service

Service was good, I was kept informed and the car was conveniently dropped off at my home at the end.

Service

Completed as promised. Courtesy car.

Service

All I asked for was done

Service

Did what was required in time they said. Even cleaned the car!

Service

Answer as before.

Service

We have dealt with BMW for many years and have always received a thoroughly satisfactory service

Service

Pleasant staff and quick to resolve problems

Service

Because you picked up and dropped my car back to me

Service

It was hassle free

Service

Very helpful , they took time and care getting the now completely flat type off the wheel hub .

Service

Sometimes I wonder if there is a little too much ego at the dealership.Who is doing who a favour ?

Service

Still mystified why the problems I have had with tailgate cannot be replicated when BO try!

Service

As above

Service

Service was carried out to time and car returned clean.

Service

Great service although a service element was not updated so the cae had to return to the garage for it to be reset. This was done very quickly and without too much inconvenience to me.

Service

Work was arranged through BMW Assist

Service

We had the camera eye fitted but none of the BMW staff seemed to be aware that the USB connector was supplied with the pack.

Service

Just good old fashioned all round service.

Service

No problems encountered

Service

Courteous and explained the process and through to the end.

Service

The overal experience was excellent with Staff looking smart, helpful and friendly.

Service

Great customer serivce

Service

Accurate appointment time met and comprehensive explanation of works carried out. Also valeting service was first class.

Service

Good service and god facilties for waiting customers

Service

As before

Service

All work completed was thoroughly explained and finished on time.

Service

All went smoothly

Service

Kept me informed.

Service

The fault is not totally rectified but the car has been booked back in to look again. While investigating the issue, some other things were picked up and resolved too, great service

Service

See above

Service

No problems

Service

Cannot fault the service. Car was collected, serviced, MOT, cleaned and returned.

Service

It was only an MOT and it passed

Service

I have always found the courtesy and service offered by Broad Oak Ashford to be of the highest standard both in sales and service.

Service

Prompt, friendly service as outlined above.

Service

Never had to return the cars due to job not completed.

Service

Overall a good experience, waiting for the vehicle to be serviced

Service

Had to go back after initial visit for trim replacement natalie dealt with things much better.

Service

would have given 5 stars. Had to pay £26 taxi fare to collect car.

Service

When I arrived they had no paperwork for my car despite calling me the night before to confirm. I had to wait around while they found the booking. The lady didn't know how to access the price and had to find someone to help

Service

Last year I was disappointed. This year everything was excellent.

Service

Although everything was completed, I was annoyed that all the required parts had not been delivered and the car had to be kept a further day. This was despite it being booked in properly and the work agreed in advance.

Service

as above

Service

reliable

Service

We bought a BMW from Tim Tansley at Broad OAK late last year. I told him I wanted an X3 but wasn't sure what I wanted in it or when. Recently, Tim sent me a video of a car that was in the showroom. It was exactly right! Perfect Customer Service

Service

Mike Harkin was the sales rep and was fantastic from initial call to collection of my new car

Sales

The salesman Dan knew the answers to all my questions showed me the functions on my new car and even put a new BMW golf umbrella in the boot for me. Which I thought was a lovely touch.

Sales

The Sales Manager, Mike was knowledgeable, patient, friendly and communicated throughout the process. BMW Broad Oak staff are all knowledgeable and welcoming.

Sales

Sales man "Mike Karkin" was excellent .

Sales

The building is new and feels very fresh, clean and modern

Sales

I felt valued as a customer

Sales

Top class service

Sales

Broad Oak Ashford are the best BMW dealership I have dealt with

Sales

Kane was an excellent sales person & didn't hassle me which means alot, his approach to selling cars made me decide to buy a new car.

Sales

Staff are very friendly and go above and beyond

Sales

As above

Sales

bmw broad oak ashford look after me in every way to ensure i am satisfyed

Sales

Staff members were friendly, helpful, knowledgeable.

Sales

Nothing was to much trouble first class

Sales

ALWAYS MADE TO FEEL WELCOME AND IMPORTANT

Sales

As above. Reception staff were welcoming. Sales representative was helpful and knowledgeable.

Sales

I was kept fully informed throughout the process

Sales

Very efficient sales team

Sales

Historically I have been put off by the dismissive approach of many BMW sales personnel. On this occasion I was pleasantly surprised how personable Tim was. Due to his pleasant and professional approach I ended up buying my dream car. Thank you Tim

Sales

Time taken to ensure everything was clear regarding purchase and associated insurance.

Sales

Easy transaction. Easy sales and decision process, made even better by Kane Tickner. An excellent sales person.

Sales

The team at Broad OAK are fantastic. They make you feel very comfortable, and know their product. When first looking for a new car we visited several of the dealerships on the estate and none had the customer service at a level similar too or better

Sales

Always obliging and courteous. The Centre quietly presents a pleasant and comfortable atmosphere in which to do business.