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ABOUT CENTRE

Find out more about what we do and our team.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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BMW Approved Used Cars

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Charge and Go with Willesborough Service Station

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Shaun Bannon

Brand Director

Malcolm Young

BMW Sales Manager

Sam Pitchford

BMW Group Used Car Manager

Patrick Myrie

BMW Service Manager

Paul Hood

BMW Corporate Manager

Sarah Hickman

Corporate Administrator

David Banfield

Group Parts Manager

Steven Thompson

BMW Transaction Manager

Stella Bridger

BMW Transaction Manager

Daniel Wales

BMW Sales Specialist

Mike Harkin

BMW Sales Specialist

Kane Tickner

BMW Sales Specialist

Michael Morris

BMW Sales Specialist

Gary Kenward

BMW Sales Specialist

Claire Wales

BMW Sales Specialist

Shah Chowdhury

BMW Sales Specialist

Oliver Herbert

BMW Sales Specialist

Ashley Baldry

BMW Sales Specialist

Dexter McEwen

BMW Sales Specialist

Gavin Attwood

Used Car Progress Checker

Karen Recht

BMW Customer Host

Alison Biffin

BMW Customer Host

Dominique Powis

BMW Customer Host

Felicity Banfield

Contact Centre Manager

William Taylor

Contact Centre Operator

Raymond Wan

Contact Centre Operator

Katie King

Contact Centre Operator

Danny Ashley

Contact Centre Operator

Arthur Hughes

Contact Centre Operator

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Broad Oak are the best in my book.

Service

Overall everything very good, can be a bit frustrating having to go through reception with questions for the mechanic but otherwise good service experience

Service

Every done as requested in one visit.

Service

I think I could have been kept more informed about what was going on

Service

Car ready on time - valeted - staff friendly and focused.

Service

Carried out within the time specified and I was able to relax while waiting.

Service

Knowledgeable well trained mechanics and reception staff

Service

Great experience. It did take all day as we agreed, but quicker could have been the only more proactive approach.

Service

Would be completely satisfied but boot was not cleaned during valeting

Service

All good, except that I would have liked to be told in advance that my car could have been collected from home. On the day of the service, my wife had to change her plans so that she could pick me up in her car.

Service

Very attentive attitude

Service

My car was collected from my address when they said it would be. I was kept informed of the progress of the service and the car was delivered back to me afterwards

Service

Since owning my BMW I have had excellent service and advice.

Service

One problem not solved

Service

the service was prompt, the car was cleaned inside and out and all staff were helpful and polite

Service

See above detail comments

Service

They go above and beyond the call of duty

Service

No problems all staff are very helpful

Service

Service was done well and handled to satisfication

Service

Did what was needed and explained it to me

Service

The fault was fixed efficiently and thoroughly, with brand new spare parts, and I was provided with a free courtesy car in the meantime.

Service

Service was good, but the 07:00 opening was not the time the dealer opened, he was later than that

Service

Same as above, I was made to feel at home and my needs were more than catered for. The staff ensured that I was looked after

Service

Everything went well

Service

Polite, friendly and not expensive.

Service

As above, work not carried out within timescale originally anticipated, not kept updated

Service

Very satisfied, I have dealt with this dealer for years and always found them excellent.

Service

Friendly, efficient staff.

Service

No issues at all.

Service

Top Draw

Service

If item proved not to be under warranty then charge was repeatedly stated as £95. At collection I was advised that charge was £165. No prior warning. After discussion price revised back to £95.

Service

Very efficient and thorough service

Service

Great service from the dealer but not happy the fault with my car could not be fixed on this visit.

Service

Have used twice now and impressed with service

Service

Excellent

Service

Even though the problem is still to be diagnosed, the service from the staff was great

Service

Gave me a lift home, and very helpful and welcoming

Service

Always satisfied with your work

Service

Dealing with the service staff was a pleasant experience.

Service

Excellent friendly service

Service

They were quick and efficient.

Service

professionals

Service

We are always treated as special customers

Service

Performed repair effectively.

Service

Liaison manager (Tara) was extremely helpful arranging a customer care discount for an engine problem and also providing an alternative car whilst the repair was completedThe engineer, Hassan, was also extremely helpful.

Service

Service is amazing very polite, car is always looked after and feed back is always good

Service

They said they had cleaned and vacuumed the car but they had only cleaned the outside and done that poorly.

Service

The response was fast and problem solved quickly

Service

Very dissatisfied. My car wasn't fully checked and cleared before I collected it, which could have resulted in harm being done to the car. Very unprofessional.

Service

Very well looked after during wait.was even given offer to be taken to local outlet

Service

We received what we wanted but staff seemed to be unhappy about us turning up without a booking despite being told a few days earlier that this is what we should do.

Service

Job was done quickly and efficiently

Service

Impeccable client service and we got to try a couple of new cars

Service

Everything was completed quickly from when I highlighted the problem

Service

Because you did well and I'm happy with your collection and after event service

Service

See above

Service

I asked for an MOT, Warranty check and an additional oil and filter change.The bill was £230 instead of the previously high but forewarned Dec 2015 bill of £130. It was because I had an unsolicited microfilter change. I consider myself conned.I

Service

Great service as always

Service

As all of the servicing wasn't completed

Service

It took a lot longer than promised.

Service

Very hectic and promised lift to Outlet never materialised so had to walk there instead

Service

Great, helpful staff, that took care of everything, where very friendly.

Service

I would have loved my car to be washed after the repair

Service

as mentioned above.

Service

Job completed satisfactorily and in stated time

Service

Broad Oak Ashford always provide outstanding customer service.

Service

The garage was incapable of recognising that its tyre pressure gauge was not reading correctly. Had to return to the garage twice because the newly fitted winter tyres were under-inflated and fault messages kept coming up.

Service

New car breaking down three hours after leaving the showroom with a flat battery took the edge off the transaction. Had to call out emergency service then take the car back for a battery replacement the next day. Shouldn't happen to an £80k car

Sales

Very happy with the team at barrettes

Sales

Very good knowledge of the product without being pushy. Car was delivered within the timescale I was promised

Sales

Overall a clear winner over Audi and Merceedes dealerships

Sales

good service and time taken to take me for a drive on receipt of car. Very good.First appointment the sales manager was not available but Dan Whales took over and was very good

Sales

Overall a great service was provided, kept regularly in contact when the car would be due.

Sales

car arrived earlier than expected and communication was also great prior to receiving car

Sales

Excellent personal service, dealt with the same people throughout the process and made to feel a valued customer

Sales

good service

Sales

Friendly helpful staff.

Sales

attention to detail by the sales specialist Kane Tickner

Sales

Kane, looked after me throughout the whole process and discussed and advised my options at every step. All of the staff at Broad Oak, Ashford were pleasant and courteous, and the coffee is very nice too!

Sales

Because initially it took a while to get some response. I may have bought the cheapest car but would have expected the same service