Broad Oak Ashford Star Rating
Sales
9 comments from 36 reviews
Service
44 comments from 111 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Staff always friendly and helpful"
"Jolly good."
"Price seemed high for a simple oil and filter change but the price of an oil filter 18 approx was exorbitant."
"It was well don.e"
"Service always seems to take longer than estimated."
"very professional as always"
"Exceeded my expectations."
"It developed a leak a couple of weeks after it had a service I have been charged £300 for an O ring and a small gaskit."
"Excellent service group, efficient and work carried out to a high standard."
"I was booked in for a service at 8am and that was when I was seen. The service took exactly the time I was told."
"for the second time the work booked to be completed was not"
"The treamtent I received at Broad Oak was very good,it's the car that is the problem"
"First class service, would recommend Broad Oak Ashford to anyone"
"they did what they said they would do."
"I always enjoy my visits to the dealership."
"Superb service from beginning to end."
"Service carried out vehicle washed."
"always happy to mention Tracy Strong who arranged pick up of car in her usual welcoming and efficient way"
"car taken in for a service mot, had to wait an additional 90 minutes,after expected pick up time, no information given until afterwards, when it was too late."
"very friendly and attentive"
"Everything completed to time and satisfaction."
"Not happy with the price and its failed the MOT and the dealer was going to charge £289.00 I shooped around and got the job done for £210.00 saving me nealy £80.00"
"It is very good"
"they were very helpfull and friendly no problems at all."
"Very satisfied, the personnel are always very pleasant and helpful"
"i am completely happy with the service"
"Very efficient, knowledgeable staff. a joy to visit"
"I can not fault the dealership."
"BMW Broadoak Ashford were let down by TNT who did not get the spare tyre to them by the due time on the due date. TNT should compensate BMW Asford and myself for the waste of our time"
"The dealer did not supply the MOT certificate on the day and advised me it had been sent in the post, i had to ring 3 times as not received the MOT certificate, it was hand delivered on 21/03/2012."
"Staff extremely professional and helpful."
"Quotations differ from what I expect to pay"
"Very good service, polite and professional staff."
"Good response to queries and kept fully informed on progress. The service centre understood my constraints and worked within them."
"I thought the cost was outrageouse."
"Grease marks left on seat and door trim, removed from leather seat using incorrect product solvent by service manager door not cleaned at all."
"Staff were polite, courteous and very helpful."
"Letter I sent to Broad Oak BMW, Ashford and Canterbury 29 02 2012"
"When ever i visit the dealership i am given a very warm welcome and made to feel that i am the only customer Since taking ownership of the vehicle i have had need of assistance in finding my way around some of the technical features sat nav,"
"Cannot fault the dealership, they have been very helpful"
"Arranging the MOT was quick and dealt with efficiently. The service team was waiting and welcoming. The hospitality was great and the car was returned in the expected time, having been very well cleaned inside and out a very satisfing experience."
"Car was not cleaned at my request and service light was still showing when I left"
"Reception staff are excellent always polite and very helpful.The dealer website is well layed out and easy to use.Sales staff are friendly and easy to talk too."
"Prompt and helpful"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"It was an outstanding experience."
"Very good service, cannot fault them. Knew from the outset there was an 8 months delivery interval, provided me with a loan car in the interim"
"The salesman was first rate"
"Kieran could not have been more helpful, made you feel as if you had a friend for life"
"they bent over backwards to help."
"The team at Broad Oak made the whole experience of changing my car a total pleasure."
"Very happy with the levels of service and attention to detail"
"John Hall was excellent throughout helping me choose and purchase the right car for my needs, keeping me up to date with regular contact on the progress of my order and on delivery, spending two patient hours going through the features of my new car"
"We had no problems at all from the moment we ordered it to the delivery. We were kept very well informed the whole way through."